Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you ever feel that gambling is no longer fun or is causing you harm, it is important to seek help immediately. Please read the information below to understand how to gamble responsibly and where to find support.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble to try to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends and family about the extent of your gambling
• Using gambling as a way to escape stress, depression, or other problems
• Being unable to stop gambling even when you want to
• Spending increasing amounts of time thinking about gambling
• Experiencing financial difficulties as a result of gambling

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and can be accessed through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a set time period.
• Session Time Limits: Control how long you can spend gambling in a single session.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing.
• Cool-Off Periods: Take a short break from gambling for a period of 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from our platform for a minimum of six months or permanently if you feel you need a longer break. You can also register with GAMSTOP, the national self-exclusion scheme, to block access to all UK-licensed gambling websites.

To activate any of these tools, please visit your account settings or contact our customer support team who are available to assist you at any time.

Helpful Resources

If you are concerned about your gambling or the gambling of someone you know, the following organisations offer free, confidential advice, support, and counselling services:

• BeGambleAware - BeGambleAware provides information, advice, and support for anyone affected by problem gambling. Their website includes a free helpline and access to trained counsellors who can help you take control of your gambling.
• GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by gambling problems. They operate the National Gambling Helpline and offer live chat support, counselling services, and a network of treatment providers across the UK.

Remember, gambling is meant to be enjoyable. Please gamble responsibly and never hesitate to seek help if you need it.